There are two main types of error messages you may receive while working in CoDa.
- Validation rule error messages have been configured to ensure that necessary data is entered correctly. These appear next to fields with help text that explains what needs to be changed in order to meet the requirements and save the record.
These you should be able to resolve by following the help text instructions, or by checking with your supervisor if you do not understand the changes needed. If there still appears to be no way to resolve this and save the record, then report the problem to the Help Desk, including a description and the case record name.
- Invalid Data error messages occur when data entered in the record causes conflicts with the automated processes that keep a client's CoDa records updated and connected. These appear in red text at the top of the page and say “Invalid Data”, and reference an Apex trigger causing an “unexpected exception”.
Please report all Apex exceptions through the CoDa Help Desk link on the home page. In the body of the message, provide the name of the case record and a thorough description of what you were trying to enter. Please also copy and paste the complete text of the error message, or attach a screen shot.
- To take a screen shot on a Windows computer:
- Press CTRL+PrtScn OR launch and use the Snipping Tool app
- After you've selected the area of the screen you want to screenshot, save the file as a .png or .jpeg file on your desktop.